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Booking conditions

Please read these Terms & Conditions carefully.

By using this website and the Lakeside International Hotel online booking system you are agreeing to be bound by our Terms and Conditions detailed below which form the basis of your contract with Lakeside International Hotel In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Lakeside International Hotel.

This policy was last updated 11 February 2014.

1. Making a Reservation

Lakeside International Hotel, Wharf Road, Frimley Green GU16 6PT makes reservations for Potter's Inn, Mytchett Place, Mytchett, Farnborough GU16 6DD.

By making a reservation you are confirming that you are authorised to do so on behalf of all persons named in the reservation and you are acknowledging that all members of your party agree to be bound by these Booking Terms and Conditions.

When your reservation has been made a confirmation will be sent to you by email using the email address that you have entered. You should retain a copy of this confirmation for your own reference. Booking confirmations are subject to the availability of accommodation at the hotel.

We advise that you carefully check the details of your confirmation as soon as you receive it. You must contact the Lakeside International Hotel immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

If you prefer to contact us using our online booking enquiry form we will endeavour to respond within two (2) working hours of receiving your booking enquiry during normal office hours.

2. Paying for your Reservation

All rates quoted on this website are advance purchase rates and are subject to full payment at the time of online booking. This rate is a special rate and is restricted from being altered. This rate is non-transferable and non-cancellable.

Specific packages such as Christmas breaks may have different payment requirements. Where this is the case, it will be clearly stated during the booking process. Any extra costs incurred during your stay, must be made to the hotel when you checkout. Cash, cheques, credit or debit cards are welcome in settlement of your hotel account. Cheques must be supported by, and be within the limits of, a current Service card issued by any major UK bank.

Supplementary items, such as tickets to local attractions, may require a deposit or full payment at the time of booking. If this is the case, the additional sum required will be clearly stated when making your booking. Certain supplementary items may require a non-refundable deposit.

As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.

Unless stated as part of your reservation, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

All prices are quoted in British Pound Sterling and include tax (VAT) at 20%.

3. VAT Invoice

A VAT invoice will be provided at the hotel on departure.

4. Price changes

The Lakeside International Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

5. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

6. Cancellations within the Cancellation Period

All reservaions made via this website are advance purchases and are charged in full at the time of booking. They are non- refundable and non-transferable.

7. Cancellations outside the Cancellation Period

On all our confirmed reservations cancelled outside the specified cancellation period, there is a Cancellation Charge equivalent to the total cost of the first night's booking value. This includes non-arrivals or instances where you cannot provide proof of cancellation (cancellation confirmation or reference number) if requested to do so. Your credit or debit card will be charged a Cancellation Charge, equivalent to the total cost of the first night's booking value. Unless your booking has alternative conditions at time of booking.

8. Cancellations and changes made by Lakeside International Hotel

In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms and Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

9. Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

10. Third party suppliers

Elements of your chosen break may include services supplied by third parties. Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult the Terms and Conditions of any third party either before or soon after making a booking if your break includes such items.

11. Medical Conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please ensure that you contact Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

12. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a reservation you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your actions.

13. Pets

Pets of any description are not permitted in the premises.

14. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the General Manager at the hotel. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided by Lakeside International Hotel, you can bring it to our attention by writing to: The General Manager, The Lakeside International Hotel, Wharf Road, Frimley Green, Surrey, GU16 6JR.

Complaints brought to our attention will normally receive a response within 14 working days.

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